Business 2

HIGHER SECONDARY CERTIFICATE 2028 Business Studies Group • English Version • Dhaka Education Board Business Organization and Management Second Paper Subject Code 278 Complete Chapter Notes Full syllabus • Labelled diagrams • Board style questions Prepared by Md Ahbab Hamid Khan ahbab.dev September 6, 2026

HSC 2028 • Business Organization and Management Second Paper • Code 278 1 Contents 1 Concept of Management 6 1.1 What this chapter is about . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 1.2 Key terms of this chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 1.3 What management means . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 1.4 Why management matters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1.5 Features of management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1.6 The functions of management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 1.7 The management cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 1.8 Levels of management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 1.9 Managerial skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 1.10 Is management a science, an art or a profession . . . . . . . . . . . . . . . . . . . . . . 10 1.11 Management and administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 1.1

HSC 2028 • Business Organization and Management Second Paper • Code 278 2 2.19 Appendix A. Ten multiple choice questions . . . . . . . . . . . . . . . . . . . . . . . . 25 2.20 Appendix B. Three creative question stems with model answers . . . . . . . . . . . . . 26 2.21 Appendix C. Quick recap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 2.22 Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 3 Planning and Decision Making 28 3.1 Key Terms in One Look . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 3.2 What Planning Means . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 3.3 Features of Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 3.4 Why Planning Matters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 3.5 The Planning Process, Step by Step . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 3.6 Types of Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 3.7 Principles of Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .